Privacy Policy

Last modified: August 5, 2021

1. Introduction

FKA Inc., fka.agency, and our affiliates and subsidiaries ("Company" or "We") respect your privacy and are committed to protecting it by complying with this policy.

This policy describes:

• How we collect, use, disclose, and protect the personal information of our clients, customers, our website users and others in the course of our business operations ("you").
• Describes the types of information we may collect from you or that you may provide to us and which may be processed, and when you visit the website fka.agency (our "Website") or obtain our services or conduct business with us.
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this policy unless otherwise permitted or required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including name, title, business address, business telephone number or email addresses.

This policy applies to information we collect, use, or disclose about you:

• On this Website.
• In email, text, and other electronic messages between you and our Company.
• When you engage our services through any other means, including information we collect that you voluntarily provide to us through other means such as responses to surveys, questionnaires, feedback or contests (if applicable). 

The Website may include links to third-party sites and if you choose to visit any third-party sites, please note that we do not accept any responsibility or liability for these third-party sites.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. By accessing or using our services or our Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our services or this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. 

2. Information we collect about you

We collect and use several types of information from and about you, including:

• Personal information. We collect personal information that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, and any other identifier we may use to contact you ("personal information"). 
  We provide an opportunity for any user to unsubscribe from our communications, or opt-out of contact for marketing purposes.
• Non-personal information. We may also collect certain non-identifiable information about users, that does not directly or indirectly reveal the identity of any identifiable individual. 

3. How we collect Information about you

We use different methods to collect your information, including through:

• Direct interactions with you when you voluntarily provide it to us, for example, by opening an engagement matter with us, filling in a contact form on our Website, or corresponding with us by email. 
• User contributions. You may also provide information for us to publish or display on public Website areas or transmit to other Website users or third parties.
• Automated technologies or interactions. Information may be collected automatically as you navigate through our Website such as usage details, traffic data, IP addresses, and information collected through cookies to enhance user experience on our Website. We use certain third-party tracking services for internal business improvement, including: 
• Google Analytics UA Tag
• Facebook Pixel
• LinkedIn Insight
• CrazyEgg

If you have any questions about an advertisement or other targeted content, you should contact us.

4. How we use your information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide you with information, products, or services that you request from us, or that may be of interest to you, as permitted by law;
• To present our Website and its contents to you;
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
• To improve our Website, products or services, marketing, or customer relationships and experiences.
• For any other purpose with your consent.

5. Disclosure of your information

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer.
• To our designated service providers that we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent, and as otherwise permitted by law, or to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law

We may use aggregated information that does not identify any individual, without restriction.

6. Choice about how we use and disclose your information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may not be accessible or may not function properly. 

7. Data security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. 

8. Data retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. 

9. Children under the age of 13

Our Website is not intended for children under 13 years of age. 

10. Accessing and correcting your personal information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer Maureen Chu at mchu@fka.agency

11. Withdrawing your consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact our Privacy Officer. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision. 

12. Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

13. Contact information and challenging compliance

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at: 

Maureen Chu 
mchu@fka.agency or (587)-525-8220. 

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.